Q: Can I suspend my membership if I am going away on holiday?
A: You may suspend your membership once in any 12 month term for a one off fee of $25 and your payments will be stopped during this time. The minimum term you may suspend for is one month, the maximum three and your membership term will be extended by the amount of time you suspend for.
If you wish to apply for suspension please see reception to fill out a suspension form or download one here. Please give at least four weeks notice to allow the request to be processed in time.
Q: When do payments go out?
A: Payments go out weekly or fortnightly on a Thursday.
Q: What happens if my bank details change?
A: If you wish to change the bank account that your membership payments come out from please see reception and fill out a new direct debit form. Please be aware that changes may take up to two weeks to come into effect.
Q: Will my payments automatically stop at the end of my membership?
A: No. Your payments will continue after your minimum term until you request for them to stop. One month's written notice is required to stop payments. Please pick up a form from reception.
Q: Can I transfer my membership?
A: Not all memberships can transfer. 36 month memberships may transfer after 12 months of membership for a fee of $100. If you have any enquiries about transferring your membership please email firstname.lastname@example.org , before advertising to see what your options are.
Q: My Fitlinxx login has deactivated, how do I reactivate it?
A: Before your next work-out ask one of our fitness instructors and they ill reactivate your account for you, it only takes seconds!
Q: I am getting bored of my fitness programme, how can I change it?
A: Members are encouraged to update their programmes every 8 weeks if they have been attending the gym regularly. Reviews are included in your membership on request and can be booked through reception or at the help desk. A review will entail setting you up with a new programme based on your goals and also redoing your initial health checks.
Q: How do I find out information on classes?
A: Our timetable can be downloaded directly from our website which also contains a brief description of the classes. More information can be obtained in the gym by speaking to the fitness team.
Q: How can I terminate or cancel my membership?
A: The easiest and fastest way is to contact directly our Membership Accounts Manager on 978 9733. He will advise on the process and what will be required from you.